policy
Vision:
Oman Educational Portal gives the opportunity to all segments of society to involve themselves in the dialogue and interaction on all aspects related to the educational matters. This will enable members of the community to electronically contact us, offer their feedback, or make comments or suggestions.
Objective:
Our main objective is to establish an interactive platform for listening and talking to users and to respond to their feedback, complaints and suggestions.
Pledge:
Our pledge to users is that we will listen and respond to your comments or suggestions, but only when those comments are directed at specific services, facilities or policies related to the Portal and the way it works or to discuss educational matters. Furthermore, we will acknowledge your input and reply to you with a carefully considered answer.
From you, it is expected that you shall conduct yourselfresponsibly and avoid commentswhich are irrelevant to the context of the Portal or are inappropriate according to Oman's culture, as these will be removed immediately from view and excluded from consideration. For any queries unrelated to the Portal context, we will direct you to the appropriate authority who can best answer your question.
Facilities for online participation :
Oman Educational Portal currently provides the following facilities for online participation:
• Social networking:
o Facebook: Read the latest news as it happens and engage in discussions with other users;
o YouTube: Watch online videos about the Official educational and eGovernment Services and leave yourcomments.
• ‘Contact us’ facility: An editorial space found at the bottom of every page of the Portal, you can leave your comments and suggestions and feedback.
• List of phone contacts: Can be used to contact the Portal’s staff if you have a problem with a specific service.
We are always looking for ways to improve online participation. For example we are presently running RSS, polls and online discussion forums, in addition to social networking. Any suggestions you have will be most welcome.
In addition to the above:
• Your feedback, both complaints and suggestions will be securely filed in our systems and our team will keenly study what you send us.
• Your inputs and requests will be forwarded to the concerned people for suitable action.
• We analyse and archive all feedback that we receive from you and publish the most commonly asked questions, along with our responses in our FAQ section.
• Alternatively, you can reach us for any further information through our contact list.
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